Frequently Asked Questions

Is there staff available?

There will be someone to greet you at the beginning of your party to ensure everything is set up as you like and either someone to come at the end of your time slot, or the venue can be locked up via lockbox at the end of your event.  There will not be staff on site during your event.

Is food included?

No, food and drink is not included in the packages, but you are welcome to hire outside caterers or bring in whatever food you like.

Can I serve alcohol?

Yes, you may serve alcohol as long as there is a special event permit obtained and present during your event. No alcohol is allowed inside without it present. 

Can I extend the time of my party, or change the hours of the time slots?

Yes, additional hours can be purchased for the hourly rate, as long as there is no event right before or after your event. Party hours outside the listed hours can also be accommodated, depending on availability on that date.

How can I secure my booking?

A $500 deposit must be made to secure your date and time. The balance must be paid the week of your event, before the event begins.  The deposit goes towards your final balance.

Can I change the date of my event after booking?

Event dates paid with a deposit can be rescheduled up to 3o days  prior to your event to another date if needed, based on current availability. There are no refunds for deposits on canceled events after 30 days.

Do we have extra time to set up/clean up?

The time slot is inclusive of setup/cleanup, however additional hours can be purchased if availability allows.

Can I play music?

Yes we have a Bluetooth sound system to connect your phone to, and you can control the music and volume as you wish.  

What is our capacity? 

Our capacity for a seated event is 50 adults.

Our capacity for a casual/cocktail style event with a mix of tables and cruiser tables is 70.

Do you have plates and cutlery?

We do not provide tableware or glasses. Those items would need to be brought in by the client.

Can I remove any items in the packages to save money?

No, the package prices are set, however you can opt for the a-la-carte option and choose your desired items individually if you aren’t needing everything included in our inclusive packages.

When should I secure my date and time slot?

We recommend you secure your date as soon as possible, to ensure we still have availability at your desired time.

Is there a kitchen to prepare food?

No there is no kitchen, however we have a small fridge and an area to serve your food + drinks. We have a microwave, 2 drink dispensers, a kettle and a small coffee maker.  We recommend your food comes prepared in the dishes you would like to present them in, or is catered and delivered. All food and drinks must be brought in by the clients.

Are outside vendors allowed?

Of course! We just require the company names along with their contact information prior to the event. All outside rentals must be picked up within your time slot, and cannot be stored at our studio past your event time unless approved.

We have a preferred vendor list we can provide. (Catering, cakes, cookies, donuts, floral arrangements, bartenders/servers)  

Are balloons included in the packages?

Balloons aren't included in the decor packages as all sizes/styles and colours are priced differently-  however we have an in-house balloon artist. Once you decide on colours, themes and where you would like your arrangements displayed, she can give you a quote and create/install your balloons throughout your event! You will be invoiced separately for any balloons you add in by The Balloon Babe - @theballoonbabe on Instagram.

Is outside decor allowed?

Yes you can provide your own decor! We just ask you not to bring confetti, glitter, gender reveal bombs, open flame candles or anything that is small, messy, and cant be easily vacuumed up. Otherwise an additional cleaning fee will be applied. No decor is allowed to be taped onto walls.

What do we do with our garbage at the end of the event?

We provide garbage bags and a recycling bin for all of your garbage.  There are large garbage and recycling bins behind the building, beside Nature's Emporium which can be used to dispose of.  We will take care of sweeping, mopping and additional cleaning.

if you have any additional questions- don’t hesitate to ask! Theivoryroom.studio@gmail.com

.

.